MTN Call Assist is a cloud based IVR solution, a value-added service, that allows companies to automatically configure the management of incoming calls and to direct the caller to the relevant department according to their needs.
This service is available for Business customers. If you are:
A one man company who wish to project a professional image to their customers,
A company with a various departments such as technical support, sales, customer service etc.
A company specialized in call center activities
A Small Medium Enterprise (SME) with limited telecom budget
A company with staff in constant mobility and mainly reachable by mobile phones
An NGO or government organization wishing to establish a quick helpline in case of disaster or calamity
Please contact your MTN Business Account Executive if you are an existing client. Otherwise click on "plans" below and sign up for this service.
Mobile application installed on a mobile phone
PC phone software (Softphone) installed on a computer
Standardized SIP IP Phone
Newcomer: SME / SMI, Professions, Auto-Entrepreneurs
Infoline: Business, Corporate, Embassy, NGOs, Communities
Infoline – Event: Companies and organizers of occasional events and festivities
Call Center: Call Center, Customer Telephone Support