Our Features

Business Phone System for Smart businesses

MTN Kasookoo Call Assist allows you to invite one or more team members to your Call Assist account. Sign up and instantly start making and receiving calls from your Call Assist phone number. It's the ideal way to answer incoming calls, as a team - for customer service in businesses such as: food delivery, health, schools, etc.

Never Miss a business Call

With Call Assist, your customers are always answered when they dial your business number. Forward incoming business number calls to your MTN mobile number at no extra cost to you.

Our Features

Business Phone System for Smart businesses

MTN Kasookoo Call Assist allows you to invite one or more team members to your Call Assist account. Sign up and instantly start making and receiving calls from your Call Assist phone number. It's the ideal way to answer incoming calls, as a team - for customer service in businesses such as: food delivery, health, schools, etc.

Multiple Calls

Never miss a business call

With Call Assist, your customers are always answered when they dial your business number. Forward incoming business number calls to your MTN mobile number at no extra cost to you.

How MTN Kasookoo Call Assist Works

1

Instant sign up. Select a business phone number or use your existing one.

2

Invite one or more members to join your team.

3

Your team instantly start making and receiving calls on your Call Assist phone number.

Find out about MTN Kasookoo Call Assist options here.

Available For




Click below to get the app for iOS, Android and PC.

Android

Get it on Google Play

iPhone

Get it on the App Store

Windows PC

Get it on MAC or Windows



Benefit from our powerful integrations

Check out our growing list of powerful integrations and webhooks helping your team save time and get more done.

Fresh Desk
Groove
Help Scout
Intercom
Invoice ninja
Reamaze
Snappy
Zendesk
Teamwork Desk
Zoho
Support Bee
Bitrix24

What People Say About Us

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Frequently Asked Questions

Yes, customers can use existing MTN numbers as their Business number however it applies to 0803, 0806, 0703,0706, 0906, 0903 and 0810 number ranges only. Please note that the existing number will be migrated into a virtual number environment and calls will no longer be received on that number on the SIM card.

You will need to download the App and purchase the voice bundle plans. Users are advised to choose one channel to make outbound calls either using the PC App or Mobile. Price plan details are provided here

Customers can select the plan and pay using Airtime or Debit card. We recommend payment through Airtime

Yes MTN Kasookoo Call Assist comes with an IVR which can be set up through the online portal.

Yes. Through the Call Hunting feature, you never miss an incoming phone call. MTN Kasookoo Call Assist provides two forms of Call Hunting;

(A) First to Pick-up : All agents' numbers ring at the same time and the first agent to pick-up the call receives the inbound calls, whereas every other agent’s phone stops ringing.

(B) Sequence calling: Agents’ numbers are set in a sequence and ring one by one, in case of an incoming call. When an agent does not pick up the phone, then the next agent’s phone starts ringing. When an agent picks up the phone then the other inbound calls ring on the other agents' numbers based on order of priority set. If the first number agent is not available it routes the call to the next available agent until the call is picked up.

No. You can only use MTN number with Call Assist. Other network numbers must be ported to MTN Network before they can be used with Call Assist.

No, MTN Call Assist is not a Toll Free service.



Get In Touch With Us




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Email
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Call

Call
From an MTN line: 216
From other Networks: 08031021600

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